My bin was not collected, how do I report this?

There may be a number of reasons why your bin was not collected.

If your bin was not collected, please ensure to check that:

• The correct bin was left out; you can check your collection calendar here.
• Your bin was not contaminated with waste not suitable for that particular bin. For information on what waste can be put in each bin, click here.
• Your account is paid up to date.
• Your bin was left out the night before your collection.

If you can find no reason above for your non collection, please fill in the attached form and a member of our help centre will be in touch within 24 hours.