Our Support Team is currently receiving a significant number of enquiries due to yearly Service Charge posting to Customer Accounts.
As a result please expect longer wait times as we respond to each customer. We are endeavouring to respond to emails within 72 hours. The current average waiting time for calls is 18 minutes.
If you have already reached out to us via email, there is no need to follow up with a phone call. We have received your query and it will be addressed.
Bord na Móna are committed to addressing each and every customer communication, there has been additional resources put in place to help with the increased volumes.
We appreciate your patience during this busy period.