Collection and Bin Queries

There may be a number of reasons why your bin was not collected.

If your bin was not collected, please ensure to check that:

• The correct bin was left out; you can check your collection calendar here.
• Your bin was not contaminated with waste not suitable for that particular bin. For information on what waste can be put in each bin, click here.
• Your account is paid up to date.
• Your bin was left out the night before your collection.

If you can find no reason above for your non collection, please fill in the attached form and a member of our help centre will be in touch within 24 hours.

It is important to ensure your bin is left out the night before collection. If you left your bin out late and it was not collected, please fill out the following form and we will notify any drivers in the area of the missed collection.

We recommend using My Account Online or our Automated Payment Service as these payment methods will update your account instantly.

Payments made through Bill Pay may take up to three working days to update on your account and therefore may not have been in your account in time for your collection.

However, if you made your payment using an option other than Bill Pay and your account was not updated please fill in the attached form and a member of our Customer Care Team will be in contact with you within 1-2 working days.

Please fill out this short form and we will have your additional bin delivered to you in 7-10 working days.

Standard Service: There is a charge of €45 for additional Recycling, Organic and Glass bins. Charges for additional General Waste bins will be in line with your existing price plan. For more information about reducing your waste, please refer to our What Goes in My Bin section.

Pay by Weight: As this service plan is structured on a weight basis, there are additional service charges for additional General Waste and Recycling bins and per kilo charges on the General Waste bin.  There is no service charge for additional Organic* and Glass bins* but per kilo charges may be incurred for the organic bin.

All charges will be in line with your existing price plan.

*subject to area

Simply fill in the following form and a member of our customer care team will contact with you within 1-2 working days.

Simply fill in the following form and your replacement bin will be with you within 7-10 working days.

Simply fill in the following form and your replacement bin will be with you within 7-10 working days.

Bord na Móna Recycling are more than happy to replace all stolen, missing or damaged bins at no extra cost to our customers.

View and download your collection calendar here.

An easy way for you to keep track of your collection day is by signing up to our free text messaging service. Simply text BNM followed by your account number to 51000

If you do not know your account number, please refer to your latest bill.

If your collection falls on a Bank Holiday, we will carry out our collection service on the previous Saturday. You can keep up to date on this my checking our Service Updates page.

Alternatively, if you sign up to our free text messaging service you can receive bin collection reminders. Signing up is easy, simply text BNM followed by your account number to 51000

Please fill out the following form a member of our customer care team will contact you within 24 hours to update your account details.

Our Text Messaging Service is designed to make your life easier. If you sign up you will receive these great benefits:

• Bin collection reminders
• Service notifications
• Reminders when your account’s credit is running low

Signing up to our free text messaging service is easy. Simply text BNM followed by your account number to 51000

To update your mobile number simply text BNM followed by your account number to 51000

Simply submit this short form and we will update your text messaging account with your new details.