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Your Service Plan

Pay By Weight

How does Pay By Weight work?

The goal of Pay By Weight is to reduce the amount of waste produced by householders and improve the management of this waste. With this Price Plan, each customer pays a service charge, and will also pay for every kilo of waste collected in their general waste and organic waste bins – with no weight charge for recycling.*

By using all of your bins correctly, you will have more control over your waste bill. Click here to learn what goes in each bin.

* subject to area

This is a prepaid service so your account must be kept in credit for your bins to be collected.

Your bin weights are available to view in the Bin Collection History section in My Account Online. Login to your account here.

How can I view the weights of my bins?

Your bin weights are available to view in the Bin Collection History section in My Account Online. Login to your account here.

How do I find out how much I'm being charged?

Your latest bill will provide details of your 6 monthly service charge, and a full breakdown of your weight charges can be viewed in My Account Online.

What are the per kilo prices for each waste type?

You can view the prices for each waste type on My Account Online.

How can I reduce my current bill?

There are a few easy ways that can help you reduce your current bill:

Manage your costs by managing your waste. Bord na Móna Recycling collect organic bins* at a cheaper rate, and your recycling and glass bins* for free – so the more you recycle the more you can save. Learn more about What Goes in My Bin to make the most out of these bins.

We offer a special discount of €5 for signing up to Direct Debit. To sign up please fill in the Direct Debit Mandate and post it to:

Bord na Móna Recycling,
Main Street,
Newbridge,
Co. Kildare.

Or simply text DISCOUNT to 51000

*subject to area

 

How do I know my weights are correct?

All waste weighing systems used for the collection of waste under the new legislation must comply with the requirements of the Meterology Act, 1996.

In addition, our teams carry out daily checks to ensure that each truck is fully operational. All trucks are also inspected and requalified annually by a certified NSAI verifier.

What if I am concerned about how much my bins weigh?

We are happy to discuss any concerns you have regarding your bin weights. Please contact us here and a member of our customer care team will be in touch with you.

Can I change my price plan?

Yes – changing your price plan is easy. Please fill out the following form and a member of our help centre team will be in touch with you to discuss changing your price plan within 1-2 working days.












    Standard Service

    How does Standard Service work?

    With our Standard Service, you will know exactly how much your waste charge will be each month. You may leave your bins out on as many relevant collection days as you wish without any extra charge. This includes your general waste, recycling, organic* and glass* bin.

    *Please note that organic bins and glass bins are not available in all areas. By requesting a quote, you can find out what bins are available to you.

    Where can I find out how much I’m being charged?

    Your latest bill will give a full breakdown of how much you are being charged. The easiest way for you to view your bill is on My Account Online.

    Am I on the correct price plan for my waste needs?

    Each price plan is designed to suit customers’ specific waste requirements.

    Our Standard Service is ideal for households that fill their bins on a weekly basis. Standard Service is a valuable option for those that require their bins to be emptied regularly and like to know they are paying a fixed price each month.

    Our Pay by Weight service is ideal for households that only fill their bin less frequently or seasonally. This service allows you to remain in control of your costs by offering a reduced service charge and only paying a per kilo charge when your bins are collected.  By reducing the amount of waste going into the general waste bin customers can also save on their bill as organic bins have a lower per kilo charge than the general waste bin and the recycling bin does not have a per kilo charge.

    Our Pay by Lift is ideal for those who only fill their bin occasionally or seasonally. Pay a 6 month service charge and a lift charge for each bin collected. Recycling, Organic* and Glass* bins are collected at significantly lower costs to your general waste bin – the more you recycle, the more you save.

    *Please note that organic bins and glass bins are not available in all areas. By requesting a quote, you can find out what bins are available to you.

    How can I reduce my current bill on the Standard Service plan?

    Each price plan we offer is designed to meet your unique waste management requirements. Look at the benefits of each price plan here and choose the price plan that best suits your needs.

    Discounts available to you:

    Bord na Móna also offers a special discount of up to €5 for signing up to Direct Debit. To sign up please fill in the  Direct Debit Mandate and post it to:

    Bord na Móna Recycling,
    Main Street,
    Newbridge,
    Co. Kildare

    or simply text DISCOUNT to 51000

    Can I change my price plan?

    Yes – changing your price plan is easy. Please fill out the following form and a member of our help centre team will be in touch with you to discuss changing your price plan within 1-2 working days.












      What is the process of closing my account?

      You may cancel or terminate your contract during the cooling-off period.

      There's a €50 cancellation fee after that period for closing your account in the middle of the invoice year, it's a rolling invoice and can be cancelled by email, online communication through the portal or over the phone.

      If a credit applies to your account on termination or cancellation of the services you will receive a refund for the prepaid period less any cancellation fee that may be applied.

      My address or eircode was not found. Do you service my area?

      Bord na Móna Recycling currently provides domestic waste collection services in the following counties: Carlow, Dublin, Kildare, Laois, Limerick, Louth, Offaly, Meath, Tipperary, Westmeath, Wexford and Wicklow.

      If you are located in any of the above counties we may service your area. Please contact our customer care line on 045 580060

      Balance and Statements

      How do I get the balance on my account?

      You can view your balance by logging onto My Account Online or call 045 580060 and follow the prompts for your account balance.

      How do I get a statement of account?

      You can view and print your latest billing statement and any fees outstanding from My Account Online.

      How do I find my account number?

      Your account number can be found on your welcome email and also on the top right hand corner of your first bill.

      Where can I view my bin lift and payment history?

      Bin lifts and payment history can both be viewed on My Account Online.

      Text Messaging Service

      Why should I sign up for text messaging Service?

      Our Text Messaging Service is designed to make your life easier. If you sign up you will receive these great benefits:

      • Bin collection reminders
      • Service notifications
      • Reminders when your account’s credit is running low
      I’d like to sign up for the free text messaging service

      Signing up to our free text messaging service is easy. Simply text BNM followed by your account number to 51000

      I would like to update my mobile number

      To update your mobile number simply text BNM followed by your account number to 51000

      I have moved address and need to update my text messaging details

      Simply submit this short form and we will update your text messaging account with your new details.












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