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Your Service Plan

Standard Service

How does Standard Service work?

With our Standard Service, you will know exactly how much your waste charge will be each month. You may leave your bins out on as many relevant collection days as you wish. This includes your general waste, recycling, organic* and glass* bin.

*Please note that organic bins are currently being rolled out across all regions and glass bins are not available in all areas.

Where can I find out how much I’m being charged?

Your latest bill will give a full breakdown of how much you are being charged. The easiest way for you to view your bill is on My Account Online.

Am I on the correct price plan for my waste needs?

Each price plan is designed to suit customers’ specific waste requirements.

Our Standard Service is ideal for households that fill their bins on a weekly basis. Standard Service is a valuable option for those that require their bins to be emptied regularly and like to know they are paying a fixed price each month.

Our Pay by Weight service is ideal for households that only fill their bin less frequently or seasonally. This service allows you to remain in control of your costs by offering a reduced service charge and only paying a per kilo charge when your bins are collected.  By reducing the amount of waste going into the general waste bin customers can also save on their bill as organic bins, recycling bins and glass bins have a lower per kilo charge than the general waste bins.

Our Pay by Lift is ideal for those who only fill their bin occasionally or seasonally. Pay a 6 month service charge and a lift charge for each bin collected. Recycling, Organic* and Glass* bins are collected at significantly lower costs to your general waste bin – the more you recycle, the more you save.

*Please note that organic bins are currently being rolled out across all regions and glass bins are not available in all areas.

How can I reduce my current bill on the Standard Service plan?

Each price plan we offer is designed to meet your unique waste management requirements. Look at the benefits of each price plan here and choose the price plan that best suits your needs.

 

Can I change my price plan?

Yes – changing your price plan is easy. Please fill out the following form and a member of our help centre team will be in touch with you to discuss changing your price plan within 14 working days.












    What is the process of closing my account?

    You may cancel or terminate your contract during the cooling-off period.

    There's a €50 cancellation fee after that period for closing your account in the middle of the invoice year, it's a rolling invoice and can be cancelled by email, online communication through the portal or over the phone.

    If a credit applies to your account on termination or cancellation of the services you will receive a refund for the prepaid period less any cancellation fee that may be applied.

    My address or eircode was not found. Do you service my area?

    Bord na Móna Recycling currently provides domestic waste collection services in the following counties: Carlow, Dublin, Kildare, Laois, Limerick, Louth, Offaly, Meath, Tipperary, Westmeath, Wexford and Wicklow.

    If you are located in any of the above counties we may service your area. Please contact our customer care line on 045 580060

    Pay By Weight

    How does Pay By Weight work?

    The goal of Pay By Weight is to reduce the amount of waste produced by householders and improve the management of this waste. With this Price Plan, each customer pays a service charge, and will also pay for every kilo of waste collected in their general waste, organic waste bins, recycling bins and glass* bins. 

    By using all of your bins correctly, you will have more control over your waste bill. Click here to learn what goes in each bin.

    * subject to area

    This is a prepaid service so your account must be kept in credit for your bins to be collected.

    Your bin weights are available to view in the Bin Collection History section in My Account Online. Login to your account here.

    How can I view the weights of my bins?

    Your bin weights are available to view in the Bin Collection History section in My Account Online. Login to your account here.

    How do I find out how much I'm being charged?

    Your latest bill will provide details of your 6 monthly service charge, and a full breakdown of your weight charges can be viewed in My Account Online.

    How can I reduce my current bill?

    There are a few easy ways that can help you reduce your current bill:

    Manage your costs by managing your waste. Bord na Móna Recycling collects organic, glass* and recycling bins at a cheaper rate – so the more you recycle the more you can save. Learn more about What Goes in My Bin to make the most out of these bins.

    *subject to area

     

    How do I know my weights are correct?

    All waste weighing systems used for the collection of waste under the new legislation must comply with the requirements of the Meterology Act, 1996.

    In addition, our teams carry out daily checks to ensure that each truck is fully operational. All trucks are also inspected and requalified annually by a certified NSAI verifier.

    Can I change my price plan?

    Yes – changing your price plan is easy. Please fill out the following form and a member of our help centre team will be in touch with you to discuss changing your price plan.












      Pay By Lift

      How does Pay By Lift work?

      With our ‘Pay by Lift’ service households are billed according to the number of times that their bins are emptied or “lifted”. Rather than paying a fixed monthly fee you will pay a service charge and be charged a lift fee for your general waste, recycling, organic, and glass bins**.

      The lift charge for the recycling, organic, and glass bins is significantly lower than the lift charge for the general waste bin, therefore the more you recycle, the more you save.

      This plan is ideal for small households, summer or mobile homes, or households who do not put their bins out regularly.

      **Subject to availability in your area

      For more information click here.

      How do I find out how much I'm being charged?

      Your latest bill will provide details of your 6 monthly service charge, and a full breakdown of your lift charges can be viewed in My Account Online.

      Can I change my price plan?

      Yes – changing your price plan is easy. Please fill out the following form and a member of our help centre team will be in touch with you to discuss changing your price plan.












        Balance and Statements

        Why is my bill displaying a negative balance?

        We are in the process of issuing your yearly service charge/bill. As your service charge is applied, please note that you will see a negative balance on your account.

        There is no need to take any action or contact us. Your collection service will not be impacted. Please note this is a normal process. You will be able to view your new bill online from July 1st on ‘My Account’ online.

        How do I get the balance on my account?

        You can view your balance by logging onto My Account Online or call 045 580060 and follow the prompts for your account balance (Press option 1).

        How do I get a statement of account?

        You can view and print your latest billing statement and any fees outstanding from My Account Online.

        How do I find my account number?

        For Paperless Billing: Your account number can be found by downloading the pdf in transaction history on your My Account Online or in your welcome email. 

        For Paper Billing: Your account number can be found on the top of your last bill.

        Where can I view my bin lift and payment history?

        Bin lifts and payment history can both be viewed on My Account Online under collection history.

        Text Messaging Service

        Why should I sign up for text messaging Service?

        Our Text Messaging Service is designed to make your life easier. If you sign up you will receive these great benefits:

        • Bin collection reminders
        • Service notifications
        • Reminders when your account’s credit is running low
        I’d like to sign up for the free text messaging service

        Signing up to our free text messaging service is easy. Simply submit this short form and we will update your text messaging account with your new details.












          I would like to update my mobile number

          To update your mobile number simply submit this short form and we will update your text messaging account with your new details.












            Understanding Your Bill

            How do I read my bill

            Please refer to the sample bill below. This bill has a number of prompts on it to help you find the information that you are looking for.

            Need to know more?